Frequently Asked Questions

How will my membership fees help others with PMDD?

By becoming a Luna Hub member or gifting a membership to a loved one, you’re helping us to keep this life saving community running for as many people as possible. There are a lot of costs involved in setting-up and operating an online platform and without your valuable contribution, we simply wouldn’t be able to exist! So, we hope you feel a sense of joy when you sign-up, simply by knowing that you’re doing a great thing to help others with PMDD. And for that, we are truly grateful.

Do I need to have a medical diagnosis of PMDD to join the community?

No, you don’t need a medical diagnosis to join Luna Hub! We’re here for everyone with PMDD, regardless of whether you’ve got a diagnosis or not. 

Can I join if I’ve got PME?
Yes, definitely! We would love you to be part of the community and the content will still be relevant.
What if I'm post-surgery?
We’d love you to become a member! Surgery in itself is a journey and an emotional one at that – we want you to feel supported and able to connect with others at a similar stage on the PMDD journey. Not only that, your insight and experience could be very helpful and comforting to members who may be thinking about or preparing for surgery.
Is the content relevant if I don’t live in the UK?
Yes, absolutely! Although much of the content is created here in the UK, many of the PMDD topics covered are universal. We’re a truly global community and members outside of the UK are very welcome.
How do I pay for membership?
Membership is paid for via credit/debit card. If signing up for a monthly or annual membership this will renew automatically using the card you signed up with. You’ll have the opportunity to update your card details if you need to via your account on the website.
What software do I need to access all of the Luna Hub features?
You’ll just need a web browser and internet connection to access Luna Hub and you can use any device – desktop, tablet or mobile. All of our webinars and live chats will be held via a private zoom link.
What if I can’t make a webinar or live chat because of time zone differences or other commitments?
We upload every webinar and live chat the very next day into the ‘Watch’ section of our resources library for you to view at your own leisure. You are still able to submit any questions you may have for the speakers beforehand.
I’d like to recommend someone for a webinar, talk or course, how can I get in touch?

We love getting recommendations for new webinars, talks and courses. If you would like to nominate someone or yourself, please send us an email at hello@lunahub.net or get in touch via our contact page.

I’m in crisis, can you help?

At the moment, we aren’t able to provide urgent support. If you’re concerned about yourself or a loved one, these charities, organisations and support groups can offer expert advice.

 

Local NHS urgent mental health helpline (England only) https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline 

 

Anxiety UK

Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)

Website: www.anxietyuk.org.uk

 

Beat (support for eating disorders)

Phone: 0808 801 0677 (adults) or 0808 801 0711 (under-18s)

Website: www.b-eat.co.uk 

 

Family Lives (advice on all aspects of parenting)

Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)

Website: www.familylives.org.uk 

 

Mind

Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)

Website: www.mind.org.uk 

 

No Panic (support for sufferers of panic attacks and OCD)

Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider’s Access Charge

Website: www.nopanic.org.uk 

 

Relate (relationship support)

Website: www.relate.org.uk 

 

Samaritans 

Phone: 116 123 (free 24-hour helpline)

Website: www.samaritans.org.uk 

 

Women’s Aid (support for domestic abuse)

Website: https://www.womensaid.org.uk/ 

What made you name the community Luna Hub?

Luna means moon in Italian and just like us, the Moon also has a cycle! The Moon moves through 8 different phases in its 29.53 day lunar cycle. Many people believe these phases bring unique energies or “lunar effects” which can impact our mood and behaviour. In fact, the word ‘lunatic’  was originally used to describe people who seemingly went crazy because of the changing phases of the moon- sound familiar?!

 People with PMDD or PME are not lunatics, nor are we crazy, and this is absolutely not why the community is called Luna Hub! 

How do I cancel my membership?

The monthly and annual membership is an automatic renewal, if you would like to cancel your membership all you need to do is email hello@lunahub.net with one week notice ahead of your next payment due date. Currently there is no minimum membership term on the monthly subscription.

Anything else?

If you have any other questions at all about Luna Hub, then please send us an email at hello@lunahub.net or contact us via our contact page.